SHIPPING & DELIVERY

We offer complimentary delivery on all jewellery orders within the United Kingdom, with each parcel securely packaged and fully insured while in transit.

Ready-to-wear and made-to-order pieces are normally dispatched within 10 working days. Fully bespoke commissions typically require approximately four weeks, although timings will be confirmed individually before work begins.

Orders are sent using Royal Mail Special Delivery, with delivery normally by 1pm on the next working day following dispatch. Parcels are fully insured against loss, damage or theft while in transit.

Online orders can currently be delivered to UK addresses only. We are unable to deliver to PO Boxes, freight-forwarding addresses or hotels.

Every order is carefully and securely packaged. Our outer packaging is discreet and contains no reference to Emily Burlington or the contents of your parcel.

For your security, a signature is required upon delivery. Orders will not be left in a safe place, collection location or with a neighbour unless specifically arranged by you.

International delivery is available by prior arrangement. Charges are quoted individually according to the destination, value and insurance requirements of the order. Import duties, taxes and customs charges are the responsibility of the recipient.

Please allow approximately 5 additional working days for standard engraving and 10 working days for hand engraving or monogramming. Personalised and engraved pieces are non-returnable and non-refundable.

For delivery enquiries or help with an existing order, our team will be pleased to assist you. Please contact our Client Care team for further information.