Quality Assurance & Guarantee
Our commitment to your jewellery continues long after your purchase. Every Emily Burlington piece is supported by our guarantee and dedicated aftercare service.
A simple guide to our guarantee and aftercare services. For complete coverage, exclusions and conditions, please refer to our Full Guarantee.
Craftsmanship Guarantee
Your Emily Burlington jewellery is covered by a 24-month guarantee against qualifying defects in craftsmanship, giving you confidence in the quality of your piece.
Diamonds & Gemstones
Settings for diamonds and gemstones under 0.05ct are guaranteed for 12 months. For larger stones, we recommend appropriate specialist jewellery insurance.
Complimentary Alteration
We offer one complimentary alteration per item, where technically suitable. Any further alterations can be arranged and quoted for by our team.
Complimentary Cleaning
Your Emily Burlington jewellery can be professionally cleaned by us without charge, helping to preserve its beauty and finish over time. Postage is not included.
Insurance Valuation
A complimentary insurance valuation is provided with your purchase, helping you arrange appropriate cover for your jewellery from the outset.
Repairs & Refurbishment
From everyday wear to more extensive restoration, our craftsmen can care for your jewellery throughout its lifetime. Chargeable work is always agreed with you before we proceed.
If Something Happens
If you notice a loose stone, damaged setting or anything else that concerns you, stop wearing the piece and contact us. We’ll inspect it and advise you on the appropriate next step.
Your Consumer Rights
Our guarantee and complimentary aftercare services are provided in addition to your statutory consumer rights and do not limit the protections available to you under applicable law.
