Returns & Refunds

We hope you love your Emily Burlington jewellery. If something isn’t quite right, eligible items may be returned within 31 days of receiving your order.

Items should be unworn, unused and returned in their original condition, with all packaging, certificates and documentation supplied with your purchase.

Contact our Customer Services team before sending your jewellery back to us. We’ll confirm your return and provide clear instructions for sending it safely to us.

Your jewellery should be carefully packaged and sent using a secure, tracked and appropriately insured service. We’ll confirm with you as soon as your return arrives safely.

Bespoke pieces and jewellery that has been engraved, personalised, resized or altered especially for you cannot normally be returned unless faulty.

If your jewellery arrives damaged, faulty or isn’t what you ordered, please contact us as soon as possible. We’ll review the issue and arrange the appropriate solution.

If you would prefer another piece, please contact us and we’ll advise on the best way to arrange an exchange, subject to availability and return eligibility.

Once your return has been received and inspected, we’ll let you know when your refund has been approved. Approved refunds are returned to your original payment method, normally within 10 business days.

Any certificates, grading reports or documentation supplied with your jewellery should be returned with the item and kept in their original condition.

Our 31-day returns policy is offered in addition to your statutory consumer rights. Your legal rights regarding faulty, damaged or misdescribed goods are unaffected.

If you’re unsure whether an item can be returned, or would like help arranging a return, our team will be happy to assist.