Client Care

Exceptional jewellery deserves exceptional care.

Our relationship with you extends far beyond the moment you receive your jewellery. From complimentary delivery and considered aftercare to professional cleaning, alterations and repairs, we are here to care for both you and your jewellery for years to come.

01

Delivery

Complimentary UK Delivery

Every Emily Burlington order is carefully prepared, discreetly packaged and sent using a secure, tracked and insured delivery service.

Explore Delivery
02

Returns

Buy With Confidence

Eligible purchases may be returned within our 31-day returns period, subject to our Returns & Refunds Policy.

Returns & Refunds
03

Our Guarantee

Made With Confidence

Every Emily Burlington creation is supported by our craftsmanship and setting guarantees, with considered aftercare should your jewellery ever need our attention.

Our Guarantee
04

Lifetime Aftercare

Care That Continues

Our aftercare service is designed to help preserve the beauty, condition and integrity of your jewellery throughout its lifetime.

Discover Our Aftercare Services
05

Repairs & Restoration

In Expert Hands

From everyday maintenance to more extensive restoration, our craftsmen can assess and restore your jewellery with meticulous attention to detail.

Arrange an Assessment
01

Delivery

Complimentary UK Delivery

Every Emily Burlington order is carefully prepared, discreetly packaged and sent using a secure, tracked and insured delivery service.

Explore Delivery

A LIFETIME OF CARE

Your jewellery should look beautiful not only today, but for generations to come.

Every Emily Burlington creation is supported by our ongoing aftercare, with considered services designed to preserve the beauty, security and integrity of your jewellery throughout its lifetime.

01

COMPLIMENTARY CLEANING & POLISHING

Professional care to restore the beauty and finish of your jewellery.

02

COMPLIMENTARY RING SIZING

One complimentary ring sizing, where technically suitable for your piece.

03

SETTING INSPECTIONS & STONE TIGHTENING

Careful examination of settings to help keep diamonds and gemstones secure.

04

REPAIRS & REFURBISHMENT

Expert care for jewellery requiring maintenance, repair or restoration.

05

INSURANCE VALUATIONS

A complimentary insurance valuation provided with your Emily Burlington purchase.

Here Whenever You Need Us

Whether you would like advice on caring for your jewellery, need to arrange a repair or simply have a question about an existing piece, our team would be delighted to help.